Business and residential customers of Spectrum lost internet and video services for over five hours on Wednesday all along the Outer Banks and much of northeastern North Carolina.
Service was interrupted just before 2 p.m. and around 3 p.m., Spectrum crews said they have identified three poles down north of Elizabeth City.
As of 5 p.m., a crew had taken down the damaged fiber and was being prepped to be spliced. The replacement cable was being transported from outside the area.
Service was restored just after 7 p.m. throughout the region, but what caused the cable damage and the exact location has not been reported.
The company provides internet and video services to Elizabeth City, Ahoskie, all of Dare County and the Currituck Outer Banks, using fiber optic cables that run both above and underground from Suffolk, Virginia, into northeastern North Carolina.
